AI already enhances the efficiency of operating many various machines from automatic lawnmowers, wind turbines, to managing promotional messages appearing in your email inbox just when you want to unsubscribe from a slightly too expensive service. What other new and surprising applications does ubiquitous AI have? Read on to find out about new services and products operating with AI!
New services and products operating with AI – table of contents:
- Introduction
- New services using AI
- New products operating with AI
- New services and products operating with AI – Summary
Introduction
Artificial intelligence underpins the performance of the majority of new services and products offered on the market. Both as end users and business customers, we are often not even aware of how much our satisfaction from dealing with a particular company depends on the performance of AI. It is like a shadow, invisibly supporting many solutions. In chatbots greeting us on almost every website or social media audience satisfaction analysis , personalized prompts appear when you create an email message as well as constantly improving translators which interpret voice conversation in real-time, to name a few.
New services using AI
A lot of services applying AI are highly complex by combining various aspects of its capabilities. Amazon’s shopping services or the operation of state-of-the-art call centers, provide excellent examples of the interacting systems that make up a customized personalized service.
Predictive shopping
The artificial intelligence of one of the world’s most valuable brands, Amazon, works by predicting customer intent (intent reading). Predictive shopping technology is based on:
- previous purchasing choices
- analysis of search terms
- time spent on individual product pages
- opening and performing actions suggested by marketing materials offered by the portal
Based on these factors Amazon has patented a system that recognizes goods regularly ordered by a customer and ships them from the warehouse before their order (anticipatory shipping). In other words, it sends customers products they haven’t even had time to think about buying yet. This enables the shipment to wait in the supplier’s van and reach the customer even one hour after finalizing the purchase.
The next step in the future of predictive shopping is to automate not only the packaging and delivery of ordered goods but also the placing of orders. In other words, AI will crank out purchases for people who regularly order through Amazon. They would receive their next shipment even if they forgot to order it.
Amazon customers in the United States can even receive a package with items they haven’t bought yet but have simply become interested in. They get the option of either returning it for free or receiving a discount if they are not completely satisfied with the product delivered to their home.
Integrated call centers
Until recently, the operation of call centers was associated with endless waiting for a connection. Once you established a conversation with a consultant, you had to confirm personal information one by one, provide secret codes for identification, and then explain the problem, often to several people in succession.
One of the service sectors thriving with the help of AI is precisely voice-based customer service. With the combination of cutting-edge natural language processing technologies, voicebots together with analytical tools, most of the typical problems solved by call centers become automated. This primarily benefits industries related to:
- Servicing equipment at the customer’s home – automating requests and verifying customer entitlements, as well as assigning tasks and organizing the calendar of service technician visits
- Insurance sector – from buying insurance to making claims through voicebot conversation
- Banking – verification of customer identity through advanced voice recognition methods and the ability to perform almost all banking activities, including AI-assisted credit decisions
Interestingly, artificial intelligence also provides real-time support for consultants in call centers talking to customers whose problems voicebots have failed to handle. Cresta, a platform listed among the “unicorns” of 2022, i.e. private startups that have earned more than $1 billion, serves this purpose. Cresta provides consultants with an analysis of customer emotions based on speech recognition. As a result, it helps match the tone of speech and improves the efficiency of problem-solving from 50 to even 100%.
The integration of call center operations with business operations is possible thanks to Robotic Process Automation (RPA) and Application Programming Interfaces (APIs), which provide a seamless flow of data between different systems supporting business operations. Among the solutions enabling integration of the entire customer, the service area is another unicorn – Invoca. This tool combines data collection, process automation and conversation analysis. It enables customers to switch seamlessly between digital tools providing assistance and talking to a consultant.
New products operating with AI
In addition to the strictly digital domain, artificial intelligence optimizes the performance of devices belonging to the Internet of Things (IoT) domain. It includes solutions that operate in the physical world to optimize the performance of everyday equipment using AI. These include, for example, smart home components. From small household appliances, such as an iron that adjusts the amount of steam to the type of material, to more complex applications such as:
- heating controllers
- optimizing the performance of solar panels
- temporary activation of devices that consume a large amount of energy
- shading roller shutter controllers
- garden irrigation controls
Artificial intelligence has at least two applications here. On the one hand, it helps select the optimal way for a particular device to operate. For example, by measuring humidity, and temperature together with the degree of sunshine, it can choose the right time and intensity for watering the garden.
What’s more, AI enables us to create general home management systems, giving access to all the smart devices installed in the house through a single control panel.
Both applications have huge business potential. More and more devices are doing our routine chores by data to analyze our habits instead. That’s why there is an ever-increasing demand for optimized home appliances that “work on their own,” and even let the manufacturer know when they need service.
When we add personal devices like wearable technologies or equipment that enables health monitoring and habit analysis, especially in the elderly, a fantastic field for innovation opens up. It also includes building data-driven knowledge for technology development purposes as well as the insurance industry, to name a few.
New services and products operating with AI – Summary
New services and products operating with AI are collecting and analyzing data to improve customer satisfaction, as well as to gradually increase their performance. The digital and analog layers of reality are interpenetrating more and more deeply, so sensors and software enhancements are not surprising even in simple household appliances. But what continues to impress the most is the implementation of artificial intelligence in systems that organize entire areas of daily life – shopping, public transportation, handling personal finances, or managing home appliances – and that one of the key priorities in designing AI-supported devices is to make life easier so that technical support becomes as invisible as possible.
If you like our content, join our busy bees community on Facebook, Twitter, LinkedIn, Instagram, YouTube, Pinterest, TikTok.
AI in business:
- Threats and opportunities of AI in business (part 1)
- Threats and opportunities of AI in business (part 2)
- AI applications in business - overview
- AI-assisted text chatbots
- Business NLP today and tomorrow
- The role of AI in business decision-making
- Scheduling social media posts. How can AI help?
- Automated social media posts
- New services and products operating with AI
- What are the weaknesses of my business idea? A brainstorming session with ChatGPT
- Using ChatGPT in business
- Synthetic actors. Top 3 AI video generators
- 3 useful AI graphic design tools. Generative AI in business
- 3 awesome AI writers you must try out today
- Exploring the power of AI in music creation
- Navigating new business opportunities with ChatGPT-4
- AI tools for the manager
- 6 awesome ChatGTP plugins that will make your life easier
- 3 grafików AI. Generatywna sztuczna inteligencja dla biznesu
- What is the future of AI according to McKinsey Global Institute?
- Artificial intelligence in business - Introduction
- What is NLP, or natural language processing in business
- Automatic document processing
- Google Translate vs DeepL. 5 applications of machine translation for business
- The operation and business applications of voicebots
- Virtual assistant technology, or how to talk to AI?
- What is Business Intelligence?
- Will artificial intelligence replace business analysts?
- How can artificial intelligence help with BPM?
- AI and social media – what do they say about us?
- Artificial intelligence in content management
- Creative AI of today and tomorrow
- Multimodal AI and its applications in business
- New interactions. How is AI changing the way we operate devices?
- RPA and APIs in a digital company
- The future job market and upcoming professions
- AI in EdTech. 3 examples of companies that used the potential of artificial intelligence
- Artificial intelligence and the environment. 3 AI solutions to help you build a sustainable business
- AI content detectors. Are they worth it?
- ChatGPT vs Bard vs Bing. Which AI chatbot is leading the race?
- Is chatbot AI a competitor to Google search?
- Effective ChatGPT Prompts for HR and Recruitment
- Prompt engineering. What does a prompt engineer do?
- AI Mockup generator. Top 4 tools
- AI and what else? Top technology trends for business in 2024
- AI and business ethics. Why you should invest in ethical solutions
- Meta AI. What should you know about Facebook and Instagram's AI-supported features?
- AI regulation. What do you need to know as an entrepreneur?
- 5 new uses of AI in business
- AI products and projects - how are they different from others?
- AI-assisted process automation. Where to start?
- How do you match an AI solution to a business problem?
- AI as an expert on your team
- AI team vs. division of roles
- How to choose a career field in AI?
- Is it always worth it to add artificial intelligence to the product development process?
- AI in HR: How recruitment automation affects HR and team development
- 6 most interesting AI tools in 2023
- 6 biggest business mishaps caused by AI
- What is the company's AI maturity analysis?
- AI for B2B personalization
- ChatGPT use cases. 18 examples of how to improve your business with ChatGPT in 2024
- Microlearning. A quick way to get new skills
- The most interesting AI implementations in companies in 2024
- What do artificial intelligence specialists do?
- What challenges does the AI project bring?
- Top 8 AI tools for business in 2024
- AI in CRM. What does AI change in CRM tools?
- The UE AI Act. How does Europe regulate the use of artificial intelligence
- Sora. How will realistic videos from OpenAI change business?
- Top 7 AI website builders
- No-code tools and AI innovations
- How much does using AI increase the productivity of your team?
- How to use ChatGTP for market research?
- How to broaden the reach of your AI marketing campaign?
- "We are all developers". How can citizen developers help your company?
- AI in transportation and logistics
- What business pain points can AI fix?
- Artificial intelligence in the media
- AI in banking and finance. Stripe, Monzo, and Grab
- AI in the travel industry
- How AI is fostering the birth of new technologies
- The revolution of AI in social media
- AI in e-commerce. Overview of global leaders
- Top 4 AI image creation tools
- Top 5 AI tools for data analysis
- AI strategy in your company - how to build it?
- Best AI courses – 6 awesome recommendations
- Optimizing social media listening with AI tools
- IoT + AI, or how to reduce energy costs in a company
- AI in logistics. 5 best tools
- GPT Store – an overview of the most interesting GPTs for business
- LLM, GPT, RAG... What do AI acronyms mean?
- AI robots – the future or present of business?
- What is the cost of implementing AI in a company?
- How can AI help in a freelancer’s career?
- Automating work and increasing productivity. A guide to AI for freelancers
- AI for startups – best tools
- Building a website with AI
- OpenAI, Midjourney, Anthropic, Hugging Face. Who is who in the world of AI?
- Eleven Labs and what else? The most promising AI startups
- Synthetic data and its importance for the development of your business
- Top AI search engines. Where to look for AI tools?
- Video AI. The latest AI video generators
- AI for managers. How AI can make your job easier
- What’s new in Google Gemini? Everything you need to know
- AI in Poland. Companies, meetings, and conferences
- AI calendar. How to optimize your time in a company?
- AI and the future of work. How to prepare your business for change?
- AI voice cloning for business. How to create personalized voice messages with AI?
- Fact-checking and AI hallucinations
- AI in recruitment – developing recruitment materials step-by-step
- Midjourney v6. Innovations in AI image generation
- AI in SMEs. How can SMEs compete with giants using AI?
- How is AI changing influencer marketing?
- Is AI really a threat to developers? Devin and Microsoft AutoDev
- AI chatbots for e-commerce. Case studies
- Best AI chatbots for ecommerce. Platforms
- How to stay on top of what's going on in the AI world?
- Taming AI. How to take the first steps to apply AI in your business?
- Perplexity, Bing Copilot, or You.com? Comparing AI search engines
- ReALM. A groundbreaking language model from Apple?
- AI experts in Poland
- Google Genie — a generative AI model that creates fully interactive worlds from images
- Automation or augmentation? Two approaches to AI in a company
- LLMOps, or how to effectively manage language models in an organization
- AI video generation. New horizons in video content production for businesses
- Best AI transcription tools. How to transform long recordings into concise summaries?
- Sentiment analysis with AI. How does it help drive change in business?
- The role of AI in content moderation