What does an employee experience manager do?

Every company should strive to create a work environment where caring for the employee, supporting their mental health, as well as providing opportunities for development and self-fulfillment are important. This is particularly relevant in a post-pandemic world where more and more people talk about depression, job burnout, quiet quitting and other phenomena negatively affecting both the employee and the company. Therefore, employee experience managers are more and more popular. What does an employee experience manager do and what are the expected results of their efforts? Read on to find out more.

Employee experience manager – table of contents:

1. Why does employee experience matter?
2. Employee experience manager responsibilities
3. Employee experience manager job description
4. Summary

Why does employee experience matter?

Employee experience consists of all interactions (events, feelings, etc.) with a company and its coworkers that take place from the moment an employee decides to accept a job offer until the last day of work. Final impressions can be both positive and negative – and supervisors, coworkers and the HR department (as the entity responsible for managing human resources, including creating their positive experiences in the workplace) have the greatest influence on them. Workplace experience managers can play a crucial role in the process – provided the company sees their potential.

Creating such a position in the organization will have a strategic importance and will be the result of the thinking that an employee who feels happy in the workplace (has a positive attitude towards other people, doesn’t encounter obstacles at work, develops, etc.) is more motivated to perform their duties properly. Consequently, they work for the company’s success as if it was their own and achieve its goals. At the same time, thanks to such an approach and taking appropriate measures, the risk of job burnout, recurring employee sick leave or job turnover decreases, which reduces the company’s costs. As a result, the company grows, productivity increases, innovations are introduced and its image is positive.

Employee experience manager responsibilities

An employee experience manager is responsible for providing employees with the most positive experience possible so they could work to their full potential. Such a person should participate in all the company’s processes associated with the employee life cycle – from the orientation stage to leaving, trying to build an organizational culture based on trust, cooperation and active listening. Employee experience managers are also accountable for maintaining contact with employees, understanding their perspective, discovering their needs, and taking appropriate measures on this basis. Thus, they act as intermediaries between managers and regular employees, empowering the latter.

Employee experience manager job description

In order to properly fulfill their role, workplace experience managers build strategies aimed at improving the overall employee experience. To this end, they conduct anonymous surveys and one-to-one feedback sessions during which they gauge the levels of employee satisfaction and commitment. They also examine employees’ impressions after onboarding and carry out so-called exit interviews to find out what they think of the company after the entire period of employment. On this basis, they draw conclusions and try to make changes in areas that need improvement.

Employee experience managers also conduct performance appraisals, manage employee vacations (well-rested employees are more productive) and implement employee reward systems (to increase employees’ commitment and loyalty).

Summary

Although the position in question has been around for many years, it’s only now that its importance is starting to grow – it even ranked 5th on the list of the 25 fastest growing professions in 2023 created by LinkedIn. This is the result of the Covid-19 pandemic that has significantly affected employee well-being and work organization, drawing greater attention to a positive employee experience as crucial to the company’s success. It will undoubtedly be interesting to observe the emergence of more and more employee experience managers and the results of their actions.

Read also: What does a human resource director do?

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