§ 1. General Provisions

This regulation defines the rules for the User’s use of the chat of the website available at firmbee.com and constitutes the regulations for the provision of electronic services within the meaning of Art. 8 sec. 1 point 1 of the Act of July 18, 2002, on the provision of electronic services.

The owner of the Service is IFIRMA SA, based in Wrocław at 241G Grabiszyńska Street, 53-234 Wrocław, registered in the National Court Register in Wrocław conducted by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register, under number KRS 0000281947, NIP: 898-16-47-572, REGON: 931082394, share capital: PLN 640,000 fully paid, hereinafter referred to as the “Service Provider”.

The Firmbee.com chat is a service that constitutes an automatic tool supporting communication between the User and the Service Provider, enabling the User to quickly obtain information about the Service Provider’s products and services and answers to the most frequently asked questions regarding the help and use of the firmbee.com website.

The Service Provider reserves that the Firmbee.com Chat operates based on large language models (LLM) and artificial intelligence (“AI”) to generate output data. Responses to User inquiries are presented automatically, without verification and moderation of their content by the Service Provider.

§ 2. Rules for Using the Chat

By starting to use the Chat, the User enters into an Agreement with the Service Provider for the provision of electronic services, the content of which is regulated by these Regulations.

Only adults with full legal capacity who have read and accepted the provisions of these Regulations before starting to use the Service may use the Chat.

Using the Chat is free of charge and available to both logged-in users of the firmbee.com website and unregistered persons.

Notwithstanding the principle of free service mentioned in sec. 2 above, the User, when using the Chat, bears the costs associated with using the Internet network they are using. The costs of connecting to the Internet correspond to the rates of the network operator used by the User.

In the interest of high quality and security of the services provided, every text message exchange carried out via the Chat is archived. Starting to use the Service is tantamount to consenting to the recording of the conversation.

While using the Service, it is prohibited to post content that is illegal or may disrupt the proper functioning of the Service. In particular, the User is obliged to respect the rights of other users and third parties, including copyright and the right to protect personal rights. It is especially prohibited to post information promoting violence, morally reprehensible content, uncensored language, or content commonly recognized as offensive.

The Service Provider reserves that it is not responsible for decisions made by Users in connection with the answers provided.

The User may terminate the use of the Service at any time by closing the Chat window or the browser tab. Upon termination of the use of the Service, the Agreement for the provision of electronic services is automatically terminated without the need to submit additional statements.

The Service Provider may independently decide to interrupt or prevent access to the Service for a User who uses the Chat in a manner inconsistent with the provisions of these Regulations.

§ 3. Technical Conditions for Using the Service

The technical conditions for using the Chat described in this paragraph are important for the proper functioning of the Service, its correct appearance in the web browser, and the security of User data. The Service Provider is not responsible for irregularities in the provision of the Service arising from the User’s failure to meet technical requirements.

To use the Chat, the User must have at least:

  1. access to the Internet with a connection allowing for fast and smooth use of the Website and the Service;
  2. properly installed and configured, up-to-date web browser with the latest software versions, e.g., Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

§ 4. Complaints

The User has the right to submit a complaint about the functionality of the Chat.

Complaints should be submitted to [email protected]

The complaint should include at least: the User’s name, surname, email address, the subject of the complaint with the User’s request, and all circumstances justifying the complaint.

If the data or information provided in the complaint needs to be supplemented for its proper consideration, before examining the complaint, the Service Provider will ask the User to supplement it within the indicated scope and deadline.

The Service Provider considers complaints within 14 (fourteen) days from the date of its submission. The Service Provider will inform the User about the refusal to accept the complaint and its reasons by sending a message to the User’s email address.

In the event of a dispute between the Service Provider and the User of the Chat Service regarding the method of resolving the complaint, the User has the right to use out-of-court methods of resolving complaints and pursuing claims. The User may use mediation or arbitration by submitting an appropriate application to the institution before which the proceedings will be conducted.

§ 5 Personal Data

The administrator of personal data processed within the Service, including the account name and data provided by the User, is the Service Provider.

The Service Provider has appointed a Data Protection Officer, who can be contacted at [email protected].

The Service Provider processes User data to perform the Service agreement and during its duration. User data may also be processed within the legally justified interest of the Administrator, consisting of considering possible complaints as well as establishing, pursuing, or defending against claims. Detailed information on the processing of personal data by the Administrator and the principles of using cookies are described in the Privacy Policy available at https://firmbee.com/privacy-policy and the Cookies Policy at https://firmbee.com/cookie-policy.

§ 6 Final Provisions

In matters not regulated in the Regulations, the applicable provisions of law shall apply.

The Regulations are available on the firmbee.com website in the “Agreements” section. The Service Provider is entitled to change these Regulations, providing their new wording immediately on the above-mentioned website. Any modifications to the Regulations will not affect the rights acquired before the change.

These Regulations come into force on the day of their publication.