Definition of success in project management | #9 Getting started with project management

What does it mean that a project is successful? Is its only criterion the delivery of results within the specified time and the closing of expenses within the planned budget? But what if the realized goal of the project does not meet the client’s expectations? Or otherwise, misses the criteria deemed important by the stakeholders? In today’s article, we discuss the definition of success in project management.

Definition of success in project management – table of contents:

1. Introduction
2. Definition of project success
3. Definition of completion vs. acceptance criteria
4. KPIS. Lagging indicators
5. Summary

Introduction

Each project is governed by its laws. Therefore, as well as the method of project implementation – we need to select and adjust the criteria for success, each time to the specifics of a particular project. On the one hand, it may be crucial to create a technical definition of completion, on the other – acceptance criteria formulated from the point of view of the recipient of the project results. For many projects, on the other hand, it is equally important to create appropriate KPIs, i.e. key performance indicators, which allow a multidimensional assessment of project implementation

Definition of project success

Already while working on the vision for the project, stakeholders are wondering what the definition of success will be. For many projects, timing will be key – after all, what good is organizing a lavish Christmas party for investors if it takes place in January? Perhaps going over budget will be less important in this case than even a one-day time slip.

In the case of the implementation of a charity ball, it may turn out to be quite the opposite – we can postpone the date of the event to reduce the cost of renting the hall. If, again, we are organizing a party aimed at tasting local products, both the time and cost of implementation give way to the priority of quality. We need to balance the organization with the availability of the best seasonal foods.

After all, according to PMBOK, the most important determinant of a project’s success is its outcome as seen from the perspective of the client or, in the case of internal projects, from the perspective of the end user. But how to create a definition of success in project management so that it can accompany the project team as it works on detailed tasks, and at the same time be clear to stakeholders?

Definition of completion vs. acceptance criteria

The definition of success in project management is usually created by the Project Manager in cooperation with the stakeholders. They are the ones who must agree to set the criteria that the end result must meet to be considered a success. Their opinion is also crucial when evaluating the result.

It is important, therefore, that when starting a project it is as clear as possible not only what the result should be, but also how it will be checked to see if it meets the criteria for success. To make this point clearer, we will use the terminology used in Scrum projects. These are the “definition of completion” and “acceptance criteria.” The difference between the two can be seen perfectly when we consider the example of a project aimed at creating a company’s website.

The completion definition will provide a technical description of the site: it will be properly secured, it will consist of a home page and four subpages, and there will be a login panel for clients in the header. In other words, with the completion definition, the project team knows what it will be implementing.

On the other hand, by clearly defining the acceptance criteria, the project team knows why it will do all these activities and how the work done will translate into business value. Acceptance criteria will thus be used to check whether the result of the project is satisfactory from the user’s point of view. Using the example above, the website will display easily on various devices and will allow the user to go to the customer panel after entering a username and password.

Returning for a moment to the example of organizing events, the definition of project completion might include, for example:

• date and place of the event,
• the number of guests for whom places have been prepared,
• menu,
• musical accompaniment provided.

Acceptance criteria, on the other hand, may relate to the expected experience of party participants, for example:

• the spaciousness of the premises,
• the quality of the drinks served,
• simultaneous serving of food to all guests seated at one table.

KPIS. Lagging indicators

Key Performance Indicators (KPIs) are key determinants of success in project management to assess whether its basic objectives are being met. Lagging indicators can be used to assess the success of project implementation. Predicting the final value of KPIs makes it possible to define the minimum criteria to meet to speak of project success. However, they are only suitable for evaluating measurable results such as:

• cost of task implementation
• timeliness of execution
• the number of man-hours or other resources used to implement the project
• environmental load
• translation of labor input into profit for the organization.

There are hundreds of indicators used in management practice for this purpose, their selection at the beginning of the project is therefore one of the important tasks of the Project Manager. After all, the point is not to measure everything, but only what really provides relevant information about the status of the project and success in project management. There should be no more than 20 of them, while in the case of smaller projects their number should not exceed 5.

Summary

The success in project management depends not only on the effort put into it, the market situation, and effective leadership. It is also crucial to accurately define what we consider success. And even additional factors that cannot be predicted. After all, from the customer’s point of view, a last-minute improvised solution can be very satisfying. However, let’s better leave improvisation among the bravado strategies of saving projects to the last minute that are in danger of failure, rather than applying thoughtful definitions of success and project completion, and well-formulated acceptance criteria daily.

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